Refund policy

Last Updated: September 23, 2026

Thank you for shopping with us. We want you to have a smooth and positive shopping experience. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, items must meet the following requirements:

  • The product must be purchased directly from our online store.
  • The item must be unopened, unused, and in its original packaging.
  • The order number or proof of purchase must be provided.
  • The return request must be submitted within the eligible return period.

For safety and quality reasons, opened, used, or damaged products may not be eligible for return unless the item arrived damaged or there was an issue caused by shipping.

How to Request a Return

To start a return, please contact our customer support team at:

Email: [your support email]

Please include:

  • Order number
  • Customer name
  • Reason for return
  • Photos of the product (if applicable)

Once your request is reviewed and approved, we will provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item was received damaged.
  • The wrong item was shipped.
  • The issue was caused by an error on our part.

Original shipping fees are non-refundable unless required by applicable laws.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved, your refund will be processed to your original payment method.

Please allow:

  • 5–10 business days for us to process the refund.
  • Additional processing time may be required by your bank, credit card company, or payment provider.

Exchanges

If you received an incorrect or damaged item, please contact us within 7 days of delivery.

Depending on availability, we may provide a replacement or another suitable solution.

Non-Returnable Items

Certain items cannot be returned, including:

  • Opened or used products
  • Items without original packaging
  • Clearance or final sale items
  • Products returned outside the return period

Order Cancellations

Orders may be canceled only before they have been processed for shipment.

Once an order has entered the fulfillment process or has shipped, it cannot be canceled and must follow our return procedure.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days after delivery.

Please provide:

  • Order number
  • Description of the issue
  • Supporting photos

We will review your request and provide assistance.

Contact Us

If you have any questions about returns or refunds, please contact:VasilicaRossana951@gmail.com

Important Note:
This policy applies only to purchases made through our official online store. We reserve the right to update this policy when necessary. Any changes will be posted on this page.